Murrayfield Medical Centre
Murrayfield Medical Centre

Phone:
0131 337 2166
Fax:
0131 313 5059
Email:
mmc@mmc.org.uk

Complaints

If you feel you wish to make a suggestion or complaint, please ask to speak to our Practice Manager, Lesley Carter. If she is available, Lesley will see you right away, otherwise arrangements will be made for contact.

If a complaint arises, our aim is to explain any misunderstanding, reconcile any disagreement or make a commitment to change a faulty or ineffective Practice policy.

We will do our utmost to resolve any problems amicably.

Complaints in writing should be sent to:

Lesley Carter

Practice Manager

Murrayfield Medical Centre

35 Saughton Crescent

Edinburgh

EH12 5SS

If a patient feels they cannot contact us directly, the Complaints Officer at NHS Lothian Complaints Department, Waverley Gate, 2nd Floor, 2-4 Waterloo Place, Edinburgh, EH1 3EG, tel: 0131 465 5708, will be able to help.

Links

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Age UK
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Miscarriage Association
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NHS24
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Scotland's Health on the Web
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Travel Advice
National Help lines
Citizens Advice Direct
0844 848 9600
Edinburgh
Edinburgh Council's Advice Shop
0131 200 2360
Citizens Advice Edinburgh
0131 557 1500
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